FAQ

Is the Ultimate Glutes Guide for Beginners and Advanced?

ULTIMATE GLUTES is for Beginners and Advanced. You choose your own weights for the exercises and take it at your own pace.

How long until I see results?

By week 4 you will notice the exercises becoming more advance and progressively overloading, this helps you grow.

Does this guide have glute activation exercises?

There is lots of glute activation exercises on the guide, you can pick a bunch to help you warm up and you can use as a finisher.

How do I access my guide

Access your guide via the Aflete app. After you have made a purchase, download the Aflete app using the same login credentials used to make your purchase. Your full workout guide will be within the app.

What methods of payment do you accept?

You can pay via Card (Visa, Mastercard), PayPal.

I have enough money available so why won't my payment go through?

If you are using a card, quite often the issue is with your bank and the fact that you are making an international purchase / they may not recognise my domain. Please get in touch with them to resolve the issue or try using another card or payment method.

Problems in receiving your order or dispatch confirmation email?

Please check the email account used to complete your order. Your order confirmation email (as well as dispatch confirmation email if your order includes physical items) should be there. If you can’t find your email, please:

  • Make sure you are checking the same email account you used for your order with us.
  • Remember that confirmation emails may take up to 24 hours to reach your inbox.
  • Try checking your junk / spam folders.
  • Search your email account for “team@aflete.com”, your order number, name of items purchased

Can I change my order?

We will unfortunately not be able to make any amendments to your order after you have placed it with us. Please double-check your order before completing your purchase.

What can I do if I made a duplicate order?

If you have purchased the same digital product (e.g fitness guide) more than once, we can:

  • refund you for the cost of any duplicate transactions using the same payment details and method you used to complete your purchase
  • or offer you access to a different digital product of the same or lower price and, if necessary, refund you the price difference between the two products.

Are these your actual training guides?

Yes - My fitness guides are based on what I do myself and has helped me achieve my physique today.

Can I do the plans at home?

Guides are specialised to be either at home or at the gym. Check the product description to be sure.

How will I receive my guide?

You get each guide in 2 formats. One is an eBook which will come to you via email as a PDF. Secondly through the Aflete app which contains all the workouts and videos.

What is my login?

Your login is the email you used if you have previously purchased anything from us or if you have used our Aflete app. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see following FAQs.

How do I reset my password?

You can reset your password at our checkout page by selecting the “Forgot Password?” option underneath the login button. However, please note that since 29 April 2020, a password for the Aflete app is no longer required in order to access your guide. Once you’ve installed and opened the new app, you will be asked to provide the email address you used when buying your workout guide on the influencer’s website. You will be sent an email with a code via email - once you’ve entered this code on the app you will be logged in.

I don’t have access to my order on the app

First, please make sure you are logged in with the exact same email that you used when purchasing your guide. This is the same email where you received your confirmation email.

Please double-check this as in most cases people use a different email address to buy and another to sign up to the app.

If you still can’t see your order, please get in touch with our support team including your payment confirmation so that we can locate the order and resolve this issue for you.

Will the plans ever expire after I have completed all the weeks?

No, you have lifetime access to the guides so they will never expire. You can complete them as many times as you like.

How do I reset my workout progress?

You can reset each workout individually in the app. Go to the completed workout and click the restart button on the top right. If you need to reset a whole guide, please contact us by submitting a support request from the bottom of this page.